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6 Steps For Law Departments Amid Economic Uncertainty

July 20, 2022/in Articles alternative legal services|employee handbook|legal industry insights|women in law/by competenow

Recent headlines have been riddled with news of an impending economic downturn in the U.S., with some experts predicting a  downturn in the coming 12 months.

Whether or not the recession hits, organizations and their in-house legal departments should start preparing for all possible scenarios now. While recessions or even just dips in the economy tend to impact all sectors, there are things you can do in advance to lessen the amount of hardship your department has to bear should  the hard times come. 

Better yet, if we avoid a recession, the changes you make now will still benefit you in the future in the way of increasing efficiency and reducing costs.

The following are six tips for in-house legal departments looking to proactively manage for risk from a future recession.

1. Focus on budget

In-house legal departments have been asked to do more with less for years now, and those demands will only increase if a recession comes. Trying to spend less during economic uncertainty seems like an obvious answer, but finding ways to do exactly that can be a little tougher. 

Start by taking a step back and taking a thorough look at all your spending to see exactly where your money is going. Then determine how that matches up with where you should be spending your money and what’s must-have versus nice-to-have, with an eye toward targeting the biggest buckets of spend where you can make the most impact. 

In those areas, figure out how you can decrease or shift your spending — the remaining tips in this list are helpful ways to go about it.

2. Review processes to identify inefficiencies

Even with an increased focus on efficiency in recent years, many legal processes are still plagued with inefficiencies. Now is the time to really drill down into how you’re doing things and whether there’s a better way. 

Solicit perspectives from newer team members, other teams, or an outside consultant – often a fresh pair of eyes can better identify necessary changes than those who are entrenched in the business. Once you identify your biggest inefficiencies, you’ll know where to focus your efforts.

3. Rely on legal ops

If you have a legal ops function at your organization, use it. If not, you might want to consider creating one. Legal ops exists precisely to help in-house legal departments streamline their workflows and boost efficiency. 

Lawyers should be focusing on legal work – tasking them with reviewing processes and improving efficiency is itself inefficient. 

Companies with a legal ops function will be better positioned going into any recession that may come and have better resources for surviving it when it does.

4. Automate whatever you can

If you have yet to embrace legal technology, the time to start is now. Many of the tasks and processes of a legal department no longer need to be, and indeed shouldn’t be, handled manually. 

In fact, many of the most time-consuming activities of in-house departments are ideal candidates for AI and automation. 

This doesn’t mean they’re unimportant – often they’re critical to the department and the organization’s success, but they’re simply routine, repetitive, and tedious. Automation tools were developed to handle exactly these kinds of tasks, and to do so faster and more accurately than humans can. 

Letting technology handle the tasks it can and focusing your staff on higher-value work is critical to accomplishing more within limited budget constraints. And there are options for every budget.

5. Rethink your staffing

Recessions don’t have to mean headcount reductions. They should, though, make you reconsider how you’re using the resources you have. 

Are the members of your legal team working on valuable work that benefits the organization, or are they still bogged down in routine or administrative work? 

Given current pressures to contain costs, having your staff work on tasks that are below their skill levels is a waste of your valuable resources, and during a recession it just won’t be an option. Start focusing on using your team to the best of its abilities now, and you’ll be in the best possible position if budgets get even tighter.

6. Consider outsourcing more

Once you rework your staffing to make the most use of your resources, how do you handle the tasks that remain? The answer isn’t always hiring more people. 

In fact, outsourcing work to a third party is often the most efficient and cost-effective solution. 

The market for alternative legal service providers (ALSPs) has exploded in recent years, and ALSPs now offer affordable services in nearly every area you can imagine.

Switching from outside counsel to flexible counsel, where appropriate, can provide numerous benefits in addition to cost savings — and the flexible counsel rates do represent a significant discount from Biglaw. 

Flexible counsel providers attract the best and brightest from in-house and private practice roles. These lawyers bring deep expertise without the commitment of a full-time hire or the price tag of a large firm.  

An additional benefit of outsourcing is that you have access to a scalable workforce, so you can bring in help when you most need it and not have to worry about idle staff when things are slower. 

You can focus on maximizing internal efficiency in tasks that most build company revenues and value, while outsourcing the rest. It’s a winning strategy for your department that will set you up now for a workflow system that can withstand a recession.

While no one can predict the future, many experts are seeing storm clouds on the horizon. 

Regardless of how the economy may ultimately fare, taking the right steps now will keep you from being caught unprepared in the event a downturn does occur.

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3 Takeaways From The CLOC Global Institute

July 14, 2022/in Articles alternative legal services|employee handbook|legal industry insights|women in law/by competenow

The Corporate Legal Operations Consortium, or CLOC, recently held its annual Global Institute in Las Vegas, bringing together more than 2,000 attendees to discuss the most recent trends and developments in the legal operations space. The event featured 200 speakers in over 75 different sessions.

This year’s CLOC Global Institute was special, as it marked the return to the event’s traditional in-person format. The ability to reconnect was welcomed by the attendees, as they networked and discussed pressing issues facing legal ops today, including technology, data, and more.

The following are three of the biggest takeaways we heard from this year’s conference attendees. 

1. The role of legal ops is more strategic than ever.

The legal industry has shifted significantly in the past decade, and legal ops has risen to a role of prominence in many organizations.

Today’s legal departments have a significant amount of influence, advising senior leadership on critical business issues while many organizations are grappling with heightened risk and increasing costs.

These legal departments need legal ops more than ever to help contain costs and streamline workflows, and bringing a strategic lens is key.

As Google’s former head of legal operations, Mary O’Carroll shares, it’s a shift from “legal ops to strategic ops.“

Legal ops professionals need to be chameleons, understanding data one day and managing eDiscovery or contracts the next. They need to not only navigate these challenges, but manage, be creative, and collaborate in an effective way. 

2. Legal ops wants to see value quickly when implementing new tech.

Not surprisingly, technology was a major focus at CLOC this year. Speakers who were highly experienced with large technology implementations explained how to take an approach that’s consciously designed to achieve quick wins, like automating NDAs, and be able to demonstrate ROI right away. 

One approach is mapping out a 100-day journey for your implementation, which includes the small wins you want to achieve in that time. It’s also important to start using your tech as soon as you implement it, so you can learn what works and where you need to make improvements. Key elements of a successful 100-day plan that leads to quick value include:

  • Understand the work that your lawyers are being asked to do and their pain points
  • Understand your overarching policies and the process of the work you’re doing
  • Decide where you want to bring value to the organization and triage the tasks you apply the technology to accordingly
  • Don’t be delayed by picking a technology; pick a technology that fits your problem, rather than the fanciest tech out there, and learn as you go once you have it
  • Get your IT team and your leadership on board with your vision for success

3. Data is the key to success in legal ops.

Technology and data make it possible for legal ops to handle all these challenges and new demands coming their way.

Spreadsheets no longer cut it. With manual processes, you can’t possibly understand all the different metrics and data points of your organization or measure the success of your various strategies and implementations. You need the right tools to be able to make use of your organization’s data and see if you’re reaching your goals.

Legal ops today begins and ends with data. At the end of the day, you can talk about implementing business improvements, but if you don’t have baselines for where you started and where you’re trying to go, you won’t be able to measure progress or ensure success. The more data you have, the better you can understand your organization and make the decisions necessary for success.

It’s also critical for legal operations pros to develop an in-depth understanding of the exact needs of the lawyers they work with. This is particularly so for those coming to the field from outside of the law. 

While promoting efficiency and demonstrating ROI remain critical functions of legal operations, the best teams also have the savviness to consider factors beyond just cost savings, focusing on providing the quality and value that will help an organization thrive. 

Bonus takeaway: The great return to in-person collaboration.

Zoom may have been critical to getting everyone through the last two years, but being able to get everyone back in action truly made the conference a resounding success.

Attendees were excited to rebuild relationships and engage with colleagues across the industry.

To that end, there were panels throughout the week focusing on the whole person: from personal branding, to mindfulness and wellbeing, to building community and networking. These panels in particular generated widespread enthusiasm in an environment newly energized by in-person interaction.

While the professional excitement surrounding a burgeoning industry and the wealth of information presented were truly remarkable at this year’s conference, the return to in-person collaboration was surely a key highlight.

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2020 Paragon Diversity Report

June 16, 2022/in Reports/by competenow
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paragon legal 2021 diversity report

2021 Paragon Diversity Report

June 15, 2022/in Reports/by competenow
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Why Major Companies Are Outsourcing Legal Solutions

June 8, 2022/in Articles alternative legal services|employee handbook|legal industry insights|lifehacks|women in law/by competenow

More legal departments are looking to outside talents to bolster their ranks and grow their business. Wolters Kluwer’s new survey of 100 legal executives shows that 93% of legal or compliance departments have outsourced work in the last three years. 

And these are more than just smaller companies: The respondents came from entities making more than $500 million in revenue, with the increase most prevalent among institutions with $1 billion-$4 billion in annual revenue.

Why are even institution-sized firms pulling in external experts? And what duties are those hires performing? 

Why Now?

As the survey responses show, outsourcing legal solutions solves multiple problems for legal departments. 

One: It eases workflow, allowing companies to redistribute workload to dedicated experts, thereby freeing their in-house counsel to manage and tackle larger, more complex aspects of their project.

Two: On-demand in-house counsel keep the budget down without sacrificing quality. As Wolters Kluwer found, GCs anticipate a 25% increase in workflow, but 88% anticipate needing to trim their budgets. On-demand solutions let them do both. 

Third, hiring on-demand counsel for bespoke solutions allows companies to grow their business without burning out their staff. Plus, it lets legal departments test new methods that keep them agile in an increasingly competitive environment.

Paragon CEO Trista Engel explored this topic from the ALSP-lawyer perspective in a recent blog post. She says: “There’s been a growing interest in — and acceptance of — doing legal work in a different way. That comes from attorneys who are saying they want a path outside the traditional legal career path.”

What Is the No. 1 Function? 

According to the Wolters Kluwer survey, the second and third highest duties companies are outsourcing are corporate compliance (40%) and legal research (43%). This speaks to a desire and need to keep pace with evolving legislation and regulation. 

The number one reason legal departments outsource, however: technology strategies. Of those Wolters Kluwer surveyed, 59% say they rely on outside legal tech providers. 

This makes sense: technology changes every day. From eDiscovery to AI-powered research, the changes can be overwhelming for even the most up-to-date lawyer. 

(Read our piece on how improving legal tech can elevate your bottom line.)

How Can ALSPs Help? 

Let’s explore the top three factors that go into an in-house counsel’s decision to find third-party talent: experience, 45%, followed by budget, 31%, and finally, accessibility, 29%. 

While ALSPs address the “budget” factor by offering a significant discount to standard Biglaw billing rates, the advantages of the model run far deeper. 

On the topic of accessibility, for example, interim counsel are more than just outside advisers. They become embedded members of your team dedicated to your success. 

This results in higher engagement, more time efficient operation, and lower costs. It also leads to an optimized workflow for permanent staff, meaning a GC can continue to grow their department without worrying about burnout.

Regarding experience, interim counsel providers are highly selective about the lawyers they hire. And for the lawyers who work with ALSPs, the model allows them to grow their careers while having more time for family, hobbies, and other interests. 

Because lawyers enjoy this lifestyle, ALSPs attract the best and brightest in many fields.

Today, it’s clear that GCs are increasingly open to operating their departments in new ways. 

Flexible counsel are playing an ever-increasing role, serving as an ideal complement to both permanent employees and outside counsel.

The model allows for the team integration and work-life balance of permanent hires, plus the flexibility and niche expertise of a large law firm. 

As surveys like this reveal, interim counsel are a key tool for GCs looking to maximize productivity and morale while minimizing their costs. 

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How Law Departments Can Increase Efficiency In The New Normal

June 1, 2022/in Articles alternative legal services|covid19|employee handbook|legal industry insights|women in law/by competenow

While the pandemic era has created plenty of challenges for legal departments, it’s also given corporate counsel a chance to rethink how they operate. 

In a recent webinar sponsored by Paragon Legal and Above the Law, legal industry experts explored new strategies for how legal departments can boost efficiency, streamline workflows, and increase staff well-being. 

Moderated by Jared Correia, the panel included Deanna Brock, Senior Manager and Senior Corporate Counsel at Autodesk; Venora Hung, Associate General Counsel at Truepill; and Stephanie Corey, CEO & Co-Founder at UpLevel Ops and a CLOC co-founder. 

Read on to learn more about how corporate counsel can achieve success in this era of “new normal.”

Emphasize Well-being

The pandemic has led to an increase in attorney burnout, which probably shouldn’t come as a surprise, given that the legal industry is full of overachievers who burn the candle at both ends. But emphasizing well-being can lead to happier, more productive attorneys, and the experts offered ideas for how to do just that.

For instance, in order to combat Zoom fatigue, it’s helpful to suggest doing calls via audio, noted Venora Hung, associate General Counsel at Truepill. Exercise and movement can also be a huge help, allowing attorneys and legal staff to return to work with a positive mindset. Deanna Brock, Senior Manager and Senior Corporate Counsel for Autodesk, noted the importance of taking an exercise break or going for a walk.

“Then you can return to your work because you’re so much more focused and you have a better mindset,” Brock said.

Use Intake Tools

Legal departments may lack clarity on who is actually working on what, leading to a lack of transparency and general inefficiency. Hung noted that one of the best things her legal team did was start using an intake tool. Before doing so, her legal department was contending with various business partners emailing different attorneys about what kind of contracts they needed, and it was unclear what everyone was working on.

“Having that intake tool really helped our team in terms of seeing what was coming in — the number of customer contracts versus vendor contracts versus business associate agreements that we might be negotiating,” Hung said.

Rethink Legal Staffing

Stephanie Corey, co-founder of UpLevel Ops, noted that one of the things she used to see is law departments using outside counsel as a “pressure release valve.” Essentially, they would manage the work that hit their desks, and “once they hit the tipping point,” they’d kick other work to outside counsel. 

Of course, this isn’t a very strategic or cost-effective way to manage overflow legal work.

That’s why many businesses are utilizing ALSPs to help their legal team handle their workload strategically, with the help of high-level interim attorneys.

“What we’ve seen in recent years is: as the other types of law companies, like a Paragon, have really gotten more sophisticated in how they partner with law departments, what we see is an outsourcing program,” Corey said. “You can bring in these partners who manage ABC — this is what they manage, there are playbooks, there are templates, there’s a program in place.”

Leverage Legal Ops

Legal departments shouldn’t underestimate how useful legal operations teams can be. Whether it’s keeping the department organized or helping attorneys feel less overwhelmed by fielding initial questions, a legal operations team can be key when it comes to helping a corporate law department run smoothly and efficiently.

“It’s just people doing initial triage, people fielding those initial questions — how do I get an NDA, or who’s the product attorney for this?” Brock said. “Just having those questions be filtered in through that team has just really helped from a morale perspective, too, I would say, for the attorneys.”

Ensure Clean Processes

Although making sure your law department is operating with clean, efficient processes might not make anyone’s heart race with excitement, focusing on these basic components is essential. Not only will this create better outcomes, but it will likely boost attorney happiness, Corey noted.

“It’s really about having clean processes, clean templates. You gotta do that work,” Corey said. “It’s not sexy, it’s not fun, but if you get through it, you’re going to end up with a much better outcome and happier lawyers at the end of the day.”

The panel of legal experts also offered a slew of other efficiency tips, such as setting aside specific hours for focus time, thereby allowing attorneys to tackle tasks without meetings or distractions. 

For more ideas on how corporate counsel can boost efficiency, check out the full webinar, which offers fun conversation, expert advice, and a treasure trove of useful ideas and tips. 

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How to Help Your Legal Team Help Others

April 11, 2022/in Articles alternative legal services|employee handbook|legal industry insights/by competenow

It’s a virtual certainty that members of your law department are looking to contribute to efforts to aid victims of the many humanitarian crises that are proliferating today. 

Here, we look at how your organization can use its resources to bolster charitable giving, helping your team’s contributions achieve the maximum benefit.   

Creating an Office Program

One way to encourage philanthropic endeavors is to set up a charitable giving program in the office. These programs offer several advantages. 

First, the program manager can remind everyone when it’s time to give. Second, the chosen donations can come directly out of payroll, making it extremely convenient and consistent.

Third, the company can match contributions. Fourth, giving programs are an excellent recruitment tool, given that job candidates these days often inquire about corporate responsibility.

Get leadership involved and you can create a culture of largesse and civic mindfulness in your workplace that will influence and impress everyone who joins your team.

Numbers show these programs work. A recent study by the Association of Corporate Citizenship Professionals found that workplace giving brings in about $5 billion per year. Also, thanks to software options, you can obtain a turn-key solution. 

A successful push toward corporate giving can make you feel good about your department and your company, and help your people feel that way, too.

The Right Expertise With the Right Tools

Specialization is essential these days and charitable giving is no different. If at all possible, add a corporate social responsibility (CSR) professional to your human resources department.

Realistically, of course, only large firms can bring in a person to work solely on an in-house giving program. But even if a person’s duties must be split, it’s best to put someone in charge who has some knowledge in the field — and perhaps more important — the will to make it a success. 

Fortunately, plenty of software platforms are available to help your CSR director administer the program.

Generally, these software packages offer a mini-site or portal. Employees log-in to choose how much they want deducted from their paychecks and the nonprofit to which they want to give it. 

Many of these charitable giving software packages can generate detailed reports for administrators. Some allow your generous employees to check on company matching funds and get news about the impact of their contributions. There are few better ways than the latter feature to keep your people engaged.

Although this blog is focused on monetary gifts, software packages are available that match professionals with volunteer opportunities and allow companies to develop grant-making programs.

As you might expect, the array of software choices is bewildering. To help companies wade through it all, an organization called Re:Charity — which describes itself as “a collaboration . . . to make high quality educational resources available to the community” — compiled a list if its top-reviewed giving platforms. They include America’s Charities, Benevity, Bright Funds, CyberGrants, and Millie. The article offers a description of the software, a break out of Re:Charity’s favorite feature of each, and a “verdict” on its efficacy.

You may find there is an even more convenient way to launch a charitable program. Make sure to check with your existing software vendors to see if they offer a giving platform. It might be reassuring to extend your relationship with an already trusted partner.

Salesforce is an example of a company whose main product does something else, but who eventually developed a giving platform. About five years ago, the nonprofit arm of the software giant teamed up with the United Way to develop Philanthropy Cloud. This meeting of the titans was unsurprising given that the United Way was a trailblazer when it came to setting up corporate giving programs connected to payroll.

Philanthropy Cloud can be presented as a workplace add-on, so the charitable-minded in a company don’t have to seek it out. According to the United Way announcement, the platform syncs with QuickBooks and TurboTax for ease of use at tax time.

As more people use it, the application is supposed to adapt, allowing co-workers to learn from each other and stay informed. Givers can choose from a selection of pre-vetted charities and respond in real time to major crises. 

Let Givers Choose Their Passion

Speaking of a selection of pre-vetted organizations, any workplace giving program is bound to be more successful if employees can follow their passions with confidence that their money will be used properly. Some people want to protect the environment or wildlife, while others aim to support people suffering through natural disasters or war. 

Offering them a wide-array of trustworthy nonprofits from which to choose will make them more likely to commit to a recurring payroll deduction. Their commitment lasts only as long as they choose, and can be made even more effective with company matching.

Don’t underestimate the importance of vetting 501(c)(3) nonprofits, whether your software provider does this for you or it’s handled by your in-house CSR professional.

A workplace giving program that engages in a proper examination of its nonprofits makes the decision to give that much easier. Pre-vetting helps your team feel even better about supporting their chosen worthy causes.  

The Beats of Generosity 

While a program of consistent small donations deducted can be the bread and butter of your program, Benevity, a Canadian company that develops giving platforms, recommends special campaigns a few times a year to really get people excited. Such a campaign certainly makes sense in the face of specific crises, such as the 2021 earthquake in Haiti or the current war in Ukraine.

Benevity cautions against leaving your announcement of the special campaign to a dry email. People receive so many emails per day in a busy law department that it may get lost in the digital flotsam. Make the kick-off of a campaign an event. Get together in a conference room or kitchen, and encourage people to discuss the best way to help and the most effective organizations.

Be creative. If appropriate, run a trivia contest about the region or cause connected to your campaign, complete with small prizes. Prepare a video presentation. Anything to make the effort seem vibrant, serious, and above all “just what you do.” 

For example, on the day one of Benevity’s clients launched its giving campaign, a staff member rode a bicycle around the campus ringing a bell shouting out the effort and asking people to “make sure you give in your account.”

Something called “friend-raising,” is another way to bring campaigns to life and increase donations. Walks, bike rides, or swimming marathons that raise a few cents per mile or pool-length can be a great way to gain attention and build enthusiasm.

Your team might also respond well to a co-worker’s challenge. Called “peer matching,” this happens when an employee offers to match all funds donated by the other members of their team in addition to the company’s matching contribution. Aside from a way to increase the funds given, it allows team members to talk about the causes that are important to them. 

Last but not least, you can always provide incentives for giving in whatever way you deem appropriate. Drawings for gift certificates, paid time off, or even lunch with the boss.

With the right tools and attention, you can foster a culture of giving in your department. Not only will it gather the funds necessary to solve terrible problems and help those in need, it will build morale among your team and leave your people feeling good about their workplace.  

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5 Tips for Building a Wall Between Personal Tech and Work Tech

March 14, 2022/in Articles alternative legal services|employee handbook|legal industry insights|lifehacks/by competenow

When we rang in 2020, little did we know that the next two years would be a crash course in remote work. Long looked down upon in many legal jobs, work-from-home became an overnight requirement when the pandemic hit.

Many of us are still solidly entrenched in remote work, whether fully or partially as part of a hybrid work model. In an ideal world, we would have separate devices for work, but that’s frequently not possible. For many of us, that means we’re conducting personal and work business with the same devices. 

For in-house lawyers who regularly deal with a lot of sensitive company information, the consequences of inadvertently mixing the two can be great. The following tips will help you keep your personal and work digital lives from bleeding together.

1. Make Professionalism Your Default

If you’re using one machine for both work and personal business, that means you’ll likely be using some of the same apps and software for both purposes as well. For example, if you’re using Google Meet for a work call, all your personal Google settings will be imported to that call, including your photo and your screen name. For that reason, make sure your entire Google profile is something you would want your company to see. Your friends won’t care if you seem overly professional online, but work will probably care if you don’t.

2. Let’s Talk About Zoom

Tip #1 above fully applies to Zoom, but since the use of Zoom for work videoconferencing exploded in 2020 and 2021, it merits its own special mention. Zoom offers a lot of customizations that, while fun, aren’t appropriate for work. This includes the ability to change your background and your name, and now you can add filters as well. Always double check your setting before getting on a work call, especially if you have children who might be using your computer or Zoom account for school or to talk with friends. No one wants to be the next cat lawyer.

3. Use Remote Desktop Technologies as Much as Possible

Many companies and most legal departments, in particular, employ remote desktop technologies and VPNs to eliminate cybersecurity concerns. With employees working from home, these security measures are more important than ever. There’s a good chance you might be restricted from accessing your company network by any means other than the remote desktop tool and a VPN, but even if they’re not required, you should be using them anyway. This will prevent any activity on your home network from bleeding into your work or opening your company up to cybersecurity attacks. Operating in separate desktop environments also helps ensure that you don’t accidentally share work information with a personal audience and vice versa.

4. Avoid Local Storage

If you’re working from your personal computer and not using a remote desktop tool, you need to be extra careful that all the work you’re doing and everything you’re saving is taking place within your company’s systems and tools. Storing business data and information locally on your personal devices can be highly problematic. For starters, your company has no ability to protect or monitor sensitive information if it exists solely on your personal machine and not in the company’s system, and most of us don’t have security measures on our personal computers that are up to the standards of our employers. Additionally, saving information outside of your virtual workspace can make it hard for you (and impossible for others) to find later on when you need it most.

5. Think Before You Slack

Slack isn’t the only online messaging tool, but it’s probably the most popular. Many people today are using it both for personal communications and as a legitimate business tool. Moreover, it’s incredibly common for in-house lawyers to use it to chat with their colleagues, especially if they’re no longer working under the same roof, which can blur the line between personal and professional even more. When you use Slack or any other similar chat tool like Google Chat, Microsoft Teams, or Yammer at your job, you should assume that anything you type could one day be seen by your employer or collected in the course of litigation. That doesn’t mean you can’t keep using these tools for communications that aren’t strictly professional, but there are ways to go about it that can make a big difference in how those conversations are viewed or used down the road. A good starting place is to use designated Slack channels for work communications, and ideally you should label them in a way that indicates what matter or project they relate to.

Whether you love the freedom of working from home or miss the camaraderie of working in the office, remote work seems like it’s here to stay in one form or another. Separating your work from your personal life doesn’t have to cause headaches. A little bit of forethought will go a long way toward keeping your personal and work digital lives from bleeding together.

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How Consumer Technology Savvy Can Also Drive Your Legal Tech Skills

March 7, 2022/in Articles alternative legal services|employee handbook|legal industry insights|lifehacks/by competenow

Technology: we couldn’t imagine our lives without it today. When smartphones first came out, we were impressed with all the things they could do, but now we treat them as an afterthought – walking around with tiny computers in our pockets is no longer seen as a luxury, but a necessity.

What this means is that you probably already have more technology skills than you might realize. For whatever reason, many lawyers are resistant to adopting technology in their work lives, even though they lean on it heavily in their personal lives. Perhaps it’s because it seems like there’s more on the line if something goes wrong at work, or maybe it’s because legal tech sounds sophisticated and learning it feels daunting.

Here’s the good news: a lot of today’s legal tech offerings are mimicking the general consumer tech platforms that you already know and use on a regular basis. That means that you already have the skills to use them, you just need to apply them to new tools. 

Here are some key ways legal tech is taking a page out of the consumer tech playbook.

  • Spend Management – Let’s face it: law is a business, and that means you need to both spend and make money in order to succeed. So why would you insist on using accounting processes that only serve to create roadblocks to doing just that? Between online banking apps from every major bank, Paypal, Venmo, Zelle, and more, we’ve all been tracking finances, paying bills, and accepting money on the go for years now. Work budgeting should be no different. Today, there are countless automated legal matter management platforms that allow you to track spending, approve invoices, submit payments, and more, all from your mobile phone. Monitoring and managing your legal spend doesn’t have to be more labor-intensive than staying on top of your own bank accounts.
  • A Marketplace for Services – When you want to buy a new lamp or book a trip, you probably head straight online. Thanks to marketplace sites like Amazon, Expedia, eBay, and more, we’re used to being able to easily find the things we need while also being offered a wide array of options. As alternative legal service providers (ALSPs) have significantly increased corporate legal departments’ options when it comes to procuring legal services, the industry has started to adopt the consumer marketplace model. Several platforms have emerged where you can shop for the specific kinds of legal services you need at a price that fits your budget—essentially one-stop shops for all your legal needs.
  • Service-on-Demand Models – Similar to the marketplace concept, some ALSPs are making legal services available on short notice or for one-off needs, like coverage for routine hearings or help with a single brief. Much like you’d hire an Uber or a Lyft for a single occasion, now you can use that same on-demand approach to filling in gaps that might exist in your in-house staffing. This model also works well for longer-term solutions to challenges like coverage for attorneys on leave, workflow spikes and projects requiring specialized skillsets.
  • AI-Powered Research – We all know that person who can’t wait to say “Hey, Siri” as soon as a question arises. Whether you’re speaking it or Googling a question yourself, you’ve come to trust AI to produce predictive search results that are designed to answer the actual question you’re asking, not just finding resources on a particular topic. The big legal research tools today are following this lead, incorporating AI and natural language processing into their research platforms to answer basic legal questions, not just generate source materials. That means you can always still do a deep boolean search on complex legal topics, but you can also get to high-level answers and the right research path faster by researching the way you think.
  • Social Media – Love it or hate it, social media isn’t going away. It’s become a legitimate business tool, as well as a place where lawyers can get vetted career advice. LinkedIn has long been seen as the professional social media platform, but legal-specific social media platforms are emerging where lawyers can get real answers from their peers—like an industry-specific Glassdoor or Reddit. If you want to know how your in-house salary compares to similar companies or what tools and ALSPs are helping other in-house lawyers succeed, there are valuable channels you can tap into.

Legal tech is here to stay, and innovation will continue to transform the way in-house lawyers do their jobs. If you have any hesitation about incorporating legal tech into your daily work, fear not. The more legal tech matures, the more it seeks to mimic the consumer experience, focusing less on features and functionalities, and more on what users want to get out of it. 

The skills you’ve honed over the years (whether you realize it or not) from using technology in your personal life are highly translatable to the tools that allow you to be more productive, efficient, and successful at work. Better yet, the gains to be had in terms of time and cost can be far more valuable than the mere convenience you get from your smartphone apps.

https://paragonlegal.com/wp-content/uploads/2023/12/job-5382501_1920.jpg 1156 1920 competenow /wp-content/uploads/2023/11/paragon-logo.svg competenow2022-03-07 14:31:542025-05-14 14:11:58How Consumer Technology Savvy Can Also Drive Your Legal Tech Skills
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Why GCs Are Getting More Respect In 2022

February 7, 2022/in Articles alternative legal services|employee handbook|legal industry insights/by competenow

For corporate law departments, the onset of the pandemic presented a monumental challenge: how to successfully navigate a simultaneous drop in revenue and explosion in legal needs. 

As an Altman Weil report noted back in the fall of 2020, for example, 66% of chief legal officers said their organization’s revenue had decreased in response to the Covid crisis, while 77% said their law department’s workload had increased. 

A focus on legal operations helped corporate lawyers weather the storm, according to that report. And corporate profits, of course, have increased dramatically since its release. 

Now, a recent survey suggests that law department clout is on the rise, with financial organizations appreciating their legal teams more in the pandemic era. 

In a report commissioned by the legal spend management company Apperio, 71% of respondents said the pandemic has made the legal team “more valued” or “much more valued.” The respondents were 300 senior legal and finance professionals, all of whom work in financial services, and were surveyed in late 2021.

What’s more, finance leaders, including chief financial officers, were notably more appreciative, with 40% saying the legal team was “much more valued” — compared with just 29% of those with titles such as chief legal officer and general counsel.

“The risk and uncertainty that accompanied the coronavirus pandemic caused financial organizations to view their legal departments and in-house lawyers in a new light,” the report notes. “In-house legal teams are now more valued than ever.” 

However, this newfound appreciation hasn’t come easy.

“The newly heightened level of respect has been hard-earned because the in-house team’s work volume has grown too,” the report says. “Most respondents (70%) said the legal workload has ‘increased’ (40%) or ‘increased significantly’ (30%) over the last three years.”

And the increase in legal work is unlikely to slow down. General counsel are anticipating workloads to jump 25% over the next several years, according to a report from EY and the Harvard Law School Center on the Legal Profession.

This reliance on the legal department also comes as in-house law departments have “evolved from a narrowly focused, reactive legal adviser and risk manager” into a “robust strategic adviser,” as Bloomberg Law puts it. 

The outlet notes that in-house departments are “increasingly involved” in giving advice to organization leaders on topics like “revenue-generating initiatives, labor and employment matters, corporate social responsibility, and regulatory compliance.”

This confluence of factors is setting law departments up for increased clout in 2022. As Above the Law’s Jill Switzer recently wrote: “Corporate law departments are starting to get the respect they deserve.” 

https://paragonlegal.com/wp-content/uploads/2023/12/teamwork-3213924_1920.jpg 1210 1920 competenow /wp-content/uploads/2023/11/paragon-logo.svg competenow2022-02-07 19:12:272025-05-14 13:33:45Why GCs Are Getting More Respect In 2022
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