Identify the Pain Points
As a rightsourcing resource for many technology companies, we were familiar with our client’s legal focus. The bigger the company, the greater the risks triggered by regulatory scrutiny, government inquiries, international product launches, rebranding, cybersecurity, and workforce layoffs.
Our client’s Legal teams faced all these challenges and struggled to manage unpredictable and fluctuating requests from business units. Some common legal support gaps the client faced were:
- Parental and medical leave often reduce the teams’ bandwidth.
- Organizational restructuring disrupted workflow and project deadlines.
- Key projects needed extra hands before budgets were cut.
- New laws created the need for niche expertise.
- Legal Ops was growing a value-driven mindset in the department.
Whenever and wherever the demand for legal help could arise, the company sought a flexible, no-stress resource that understood its operational ebb and flow.
Procurement leads the way. Initially, the company asked Paragon for a commercial attorney to support the procurement team during a work surge.
While a relatively simple request, we invested time upfront with the client. They had previous experience with similar service providers before reaching out to Paragon. The company shared its frustration with vendors who were inefficient, responded slowly, or put forth candidates with insufficient expertise or relationship-building skills.
We used our insights to offer the hiring manager several candidates to find the right fit. After selecting an ideal attorney, the manager was relieved to leave much of the administrative and onboarding responsibilities to Paragon, calling it a value-add.